Current Status
All systems operational
September 15, 2026
Core Platform
app.payna.com
Sign-in & Authentication
Intelligence & Automation
Document Intelligence
AI Copilot
Incident history
Last 90 days · 1 eventsJuly 16, 2026 · ResolvedElevated document-processing latencyPartial OutageAffected: Document Intelligence, AI CopilotDuration: 1h 42m›
July 16, 2026 · Resolved
Elevated document-processing latency
Partial OutageAffected: Document Intelligence, AI CopilotDuration: 1h 42m
Resolved15:44 PST
Processing queues have drained and latency is back to baseline. A downstream model-provider slowdown was the root cause; we have added surge capacity to the pipeline.
Monitoring15:10 PST
Additional workers deployed. Queue depth is falling and we are monitoring recovery.
Identified14:20 PST
Root cause identified as elevated latency from an upstream AI provider. Document uploads succeed but classification and extraction are delayed.
Investigating14:02 PST
We are investigating slower-than-normal document classification. No data loss; queued documents will process once throughput recovers.